1. Information We Collect for Your Reading
To craft a truly personalized cultural experience, we may collect:
- Personal Identifiers — your name, birth date, and the specific questions or intentions weighing on your heart. This information is provided voluntarily and is essential for aligning the reading with your personal energy.
- Order & Shipping Details — email address, shipping address, phone number (for delivery), and payment details (processed by our PCI-compliant partner, PayPal).
- Technical Data — standard web data such as IP address and device information, used solely to keep our website running smoothly.
2. Purpose of Processing
Your personal information is used exclusively to generate your personalized reading, fulfill your order, and coordinate the Studio Proxy Ritual. We do not sell, rent, or share your personal data with third parties for marketing or commercial purposes.
3. Data Retention & Security
Personal data related to your reading will be securely stored for 30 days to allow for customer support and follow-up inquiries. After this period it is permanently anonymized or securely deleted. Order and shipping records are kept for as long as legally required for accounting and tax purposes. We use industry-standard encryption to protect your data during transmission and storage — treating your privacy with the same care as a sacred space.
4. Your Rights (GDPR & CCPA Compliance)
We deeply respect your digital autonomy. Depending on your jurisdiction, you have the right to:
- Access the personal data we hold about you.
- Request correction or deletion of your data (the "Right to be Forgotten").
- Opt-out of data processing or the "sale" of personal information.
- Withdraw consent for our optional email newsletter at any time.
5. Cookies
We use cookies to remember your cart, currency preference, and to understand which pages our visitors love. You can disable cookies in your browser at any time.
6. Contact
To exercise these rights or ask questions about your privacy, please write to hello@arcazn.com.